+ Which smartwatches is REFSIX compatiable with?
If you have an iPhone, REFSIX works on Apple Watch series 1 and 2. If you have an Android phone, REFSIX works with all Android Wear watches, including the Huawei Sport 2, Polar M600, Sony Smartwatch 3, Moto 360 Sport, LG Urbane and many others. Note that whilst Android Wear watches can be connected to iPhones, you will be unable to download the REFSIX watch app. Please also note that new Samsung watches do not run Android Wear and are not supported. If your watch is not listed please e-mail us at email@example.com, as we are always testing REFSIX on the latest watches.
+ Can I use REFSIX without a smartwatch?
Not really. We designed REFSIX to be quick and easy to use during the match and for that reason, all of the match incidents can only be recorded through the watch. Without a watch you can download and login to the mobile app, create fixtures and view any historical matches.
+ Do I need my mobile phone with me while refereeing a match?
No, we’ve designed the app to work in such a way you only need the watch with you on the pitch. You can sync data between your phone and the watch before and after the match.
+ Do I need access to wi-fi or an internet connection?
No, on match day no internet connection is necessary. Whenever you have internet the app will seamlessly sync with our cloud which allows you to see your fixtures through our website and across multiple devices.
+ Do you have a user guide?
Yes, we have detailed user guides for both Android and iOS. These explain how to use all of the features of the watch and phone apps. Click here to download the user guides.
+ I don't see the REFSIX app on my Android Wear 2.0 watch
When installing REFSIX on an Android Phone that is connected to a Wear 2.0 watch, the watch app might not automatically download. To get the app, open the Play Store on the watch. Scroll down until you see 'Apps on your phone' section. You should see REFSIX listed here. Simply tap on the app to install on your watch. Once installation is complete you should be all set. Please note, we don't currently support syncing Android Wear 2.0 watches with iPhones.
+ I bought a subscription but am unable to login to the app.
Please make sure that you update the app to the latest version from the Google Play or Apple App store and then try to login again. If you still have issues, please drop us an email at firstname.lastname@example.org
+ What if I don't receive teamsheets before a game?
No problem, you can simply select player numbers without player names.
+ Which languages is REFSIX available in?
Our app is only currently available in English, but we are looking to add additional languages soon. Please e-mail us at email@example.com with your requested language so we can add it to our list.
+ Where is REFSIX currently used?
REFSIX is currently being used in over 12 countries at all levels of the game. We’ve had FIFA referees use the app all the way to newly-qualified referees. This year the app was even used by a referee in an early round of the English FA Cup, which we are extremely proud of!
+ Something doesn't look right on my watch/phone
We're sorry about that! Drop us an email at firstname.lastname@example.org stating the make and model and we will fix it as soon as we can.
+ Can I pause my subscription?
If you are on one of our monthly plans, we can suspend your subscription from your next payment date. You will be unable to login to your account whilst your account is suspended. If you are on one of our annual plans, we are really sorry but we are unable to pause until your next renewal date. You may prefer a monthly subscription if you want greater flexibility. Drop us an email if you need any help at email@example.com and we will take care of you.
+ I want to change or cancel my subscription
Drop us an email at firstname.lastname@example.org and we will take care of you.